The study was carried out to investigate individuals' points of view on the IT support service. The aim of the research was to determine detailed information related to:
The main reasons why people ask for IT support service
The average price that people would pay for an IT professional come to their place and fix their problem
Methodology: Self administered questionnaire (survey) using the Internet Period: December 2017 Panel size: 1990 Panel sample group: Private individuals living in the UK aged 18+