ARTICLE 1: OBJECT
These terms and conditions disclose the basis on which Made in Surveys provides its online products and services to the client, through the website Marketest (http://www.marketest.co.uk.). The client must read these terms and conditions before using the online products and services. By clicking the Agreement checkbox the client accepts and is bound by these terms and conditions.
This agreement will continue for the term that Made in Surveys provides the online products and services to the client. Made in Surveys may change these terms and conditions from time to time. These changes will be effective upon the next renewal.
ARTICLE 2: OFFER AND QUOTE
Marketest (Made in Surveys group) provides tailored online quantitative market research and sell reports on existing research. The quotes that Made in Surveys submits do not commit Made in Surveys for more than twelve months after the quote has been handed.
ARTICLE 3: PRICE
Made in Surveys has the right to change its rates anytime but Made in Surveys promises to respect the price in force provided at the time of order.
ARTICLE 4: PAYMENT
4.1 Payments are made according to the following procedure:
- 30% as a down payment from the quote acceptance date.
- 70% upon completion of the service, before the results are handed.
4.2 All payments are made to Made in Surveys on behalf of Marketest.co.uk. Clients can make the payment by check, PayPal, debit card or credit card. The payment by bank cheque is only possible with a cheque in pounds sterling and coming from a United Kingdom bank.
The check has to be established to Marketest or Made in Surveys and sent to the address below:
Marketest/Made in Surveys
LONDON N7 9DP
4.3 In the case of late payment of the agreed fee, Made in Surveys would have the right to claim interest for the delay (actual rate charged by finance companies during the past term regarding short term loan).
ARTICLE 5: PANEL
The panel chosen to be questioned has been specified by the client in the quote and can't be modified by the client or Made in Surveys during or after the realisation of the market research except with a signed bilateral agreement.
Made in Surveys guarantees to get at least the number of answers specified in the quote. If the number of questioned people is lower, a cancellation request of the order and the refund of the down payment will be paid except if there is an agreement between the two parties to continue with the contract.
ARTICLE 6: MARKET RESEARCH RESULTS
6.1 Clients have the choice of four different presentation packages for the results of the conducted market research. Below are the different packages:
- BASIC Package: all the survey results (individuals' answers) in Excel (.xls) format
- ESSENTIAL Package: BASIC Package + all the frequency tables
- PLUS Package: BASIC Package + all the frequency tables + all the cross tables
- FULL Package: BASIC Package + all the frequency tables + all the cross tables + commentary
6.2 The cross tabulations give the answers by sorting the interviewees into subsets based on criteria such as sex, age, socio-economic group, etc. Specific exchange sorts such as cross tabulations between two questions for example must be discussed and agreed by both parties before accepting the quote.
The commentary is a detailed reading of the most relevant results of the survey.
Clients can consult market research report examples.
6.3 Through the market research results provided, Made in Surveys will not communicate the email address of the respondents, except if the respondent's permission has been requested in the questionnaire.
ARTICLE 7: OWNERSHIP RESERVATION
7.1 The delivered services are still our ownership as long as the client is under our obligations and in particular until the client integrally pay our service.
7.2 Clients will get a 25% discount on the total amount if transfer of the Intellectual Property rights of this research is granted to Made in Surveys. If the transfer of Intellectual Property is agreed, Made in Surveys will be able to display the partial or complete results on the website Marketest (http://www.marketest.co.uk). In the opposite case, the client will be the unique owner of the property rights and the results won't be published on the Marketest website (http://www.marketest.co.uk) as they won't be marketed.
7.3 However, in every case the client accepts that the questionnaire, submit to our sample group, is published on Marketest website (http://www.marketest.co.uk) during the administration period and after that without any duration limit.
ARTICLE 8: RESPONSABILITY
8.1 Made in Surveys promises to do all the care in accordance with the profession custom for the implementation of our service. However, the responsibility couldn't be ours if Made in Surveys does not respect the contractual obligations if it results from an accidental or a case of force majeure (disaster, fire, flood, breakdown of equipment, transport, communication, strike) or because of the client's activities.
8.2 All Made in Surveys servers are managed in a secure mission critical environment. However, from time to time, delays or interruptions may occur in Marketest providing the online products and services to the client. Clients must acknowledge that Made in Surveys will not be responsible for any such delay or interruptions and that UB will not have any liability to the client for any failure or delay in delivering the online products or services.
8.3 Made in Surveys offers links to other sites thereby enabling the client to leave the Marketest website and go directly to the linked site. The Information Commissioner is not responsible for the content of any linked site or any link in a linked site. The Commissioner is not responsible for any transmission received from any linked site. The links are provided to assist visitors to the Information Commissioner's site and the inclusion of a link does not imply that the Information Commissioner endorses or has approved the linked site.
ARTICLE 9: PROTECTION OF PRIVATE INFORMATION
All personal information submitted by the client through the use of the online products and services is maintained on secure servers. Made in Surveys and its suppliers will take all reasonable steps to maintain the confidentiality of and restrict access to this information and will not disclose any of this information to anyone unless required to do so by law. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst Made in Surveys strives to protect such information, it does not warrant and cannot ensure the security of any information that you, the client transmits to Made in Surveys and any information which is transmitted to us is transmitted at the client's own risk.
ARTICLE 10: RETURN POLICY
(After selling an existing market research or providing a new one)
Due to the nature of the information being sold, Made in Surveys cannot accept returns of products once they have been delivered.
Please be sure to read all available information about a report before placing the order.