Figures of the Month:
42%

of smokers that used an e-cigarette to help them quit were sucessful

39%

of students believe that when renting student accommodation the way...

82%

of university students say that location was an influential factor on...

Research Reports Account
Panelist Account
Entrepreneurship Network

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Supporting UK Enterprise

Banking Services


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Q1.How frequently do you use the following services per month?
I never use this service Less than 1 time 1 to 3 times 3 to 8 times 8 to 12 times Over 12 times

*Filter forwarding to the associated page :

  • If the respondent never use online banking services, the respondent is forwarded to page 2

*Next step for the respondent : Page 3

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Q2.Why have you never used online banking services?
Q2.(Several answers possible)

*For the Respondent - The different possible answer choices are presented in random order.

*Next step for the respondent : Conclusion

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Q3. What online banking operations do you use the most?
Visiting branch Telephone banking Online banking Other (mail, ATM, etc.)
Q4.Do you trust banks that only operate online?
Q5.Do you trust the security of online banking services?
Q6.Do you think that human contact is important for banking relation?

*Next step for the respondent : Next Page

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Q7.What are for you the 2 main disadvantages of online banking?

*For the Respondent - The different possible answer choices are presented in random order.

Q8.What are for you the main 2 disadvantages of visiting a bank branch?

*For the Respondent - The different possible answer choices are presented in random order.

Q9.What would encourage you to use more the online banking services?
Q9.(Several answers possible)

*For the Respondent - The different possible answer choices are presented in random order.

*Next step for the respondent : Conclusion