Figures of the Month:
46%

of 30-65 year olds consider social media accounts important

25%

of dog owners use a dog walking service regularly or occasionally

29%

of 23-60 year olds with £30k+ salaries spend less than £5 per week on lunch

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Banking Services


Back to summary
Q1.How frequently do you use the following services per month?
I never use this service Less than 1 time 1 to 3 times 3 to 8 times 8 to 12 times Over 12 times

*Filter forwarding to the associated page :

  • If the respondent never use online banking services, the respondent is forwarded to page 2

*Next step for the respondent : Page 3

Back to summary
Q2.Why have you never used online banking services?
Q2.(Several answers possible)

*For the Respondent - The different possible answer choices are presented in random order.

*Next step for the respondent : Conclusion

Back to summary
Q3. What online banking operations do you use the most?
Visiting branch Telephone banking Online banking Other (mail, ATM, etc.)
Q4.Do you trust banks that only operate online?
Q5.Do you trust the security of online banking services?
Q6.Do you think that human contact is important for banking relation?

*Next step for the respondent : Next Page

Back to summary
Q7.What are for you the 2 main disadvantages of online banking?

*For the Respondent - The different possible answer choices are presented in random order.

Q8.What are for you the main 2 disadvantages of visiting a bank branch?

*For the Respondent - The different possible answer choices are presented in random order.

Q9.What would encourage you to use more the online banking services?
Q9.(Several answers possible)

*For the Respondent - The different possible answer choices are presented in random order.

*Next step for the respondent : Conclusion